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FAQ

Do you have a specific query about R&R? You might find the answer in our FAQ. They contain the answers to the most frequently asked questions about R&R.
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There is a status behind my offered shift, what does it mean?

By status changes you can see what is happening with your replacement request. As soon as you have requested replacement, you see the status 'Requested' next to the shift. When at least one colleague has accepted the request, you will see the status 'Pending'. If your manager approves the request, the shift will be removed from your schedule (and the selected colleague will get the shift). In case the manager rejects the reques, you will see the status 'Rejected'. Also when the replacement is no longer possible, you will see the status 'Rejected'.

Why can't I request leave for next week?

The deadline for requesting leave is set to at least two weeks in advance. Check with your supervisor for leave requests inside the range of the deadline.

What is my username for R&R job app?

Your username appears in the invitation email you received from your supervisor. This is the email address that was registered in R&R when you were invited.

Can I install R&R job app twice on one smartphone?

No, this is not possible. You can use multiple accounts with one app. To switch between accounts log out with the one and in with the other account.

At which point are the schedules visible?

The schedule is sent to R&R job at the moment it is finalized. The finalized schedule of the current and future weeks are visible.

I can log in to R&R job app, but why are the buttons grayed out and not clickable?

This can have several causes. Report this to your supervisor.

How do I change an entered school schedule in R&R job app?

It is possible to enter a new school schedule for a period or part of a period which already has been entered.

Can I login with multiple accounts on R&R job app?

Yes, this is possible. You can use multiple accounts with one app. To switch between accounts log out with the one and log in with the other account.

Is it possible to see my break times?

Since version 5.3 (released 18-5-2017) it is possible to see your total break duration in your schedule. Update your app by visiting the App Store or Play Store.

Why is it not possible to offer a shiftreplacement?

The functionality "Shiftreplacement" is not on by default for every store.

Can I see with whom I'm working?

You can only see your own schedule. This is for privacy reasons.

How can I see my schedule for the upcoming week?

Click on the week (in the top). Now you can see for which weeks a schedule is available. By default the first available week is shown.

What are total net hours?

The total number of hours you worked during the week in question.

Why can't I see an entered school schedule?

Your school schedule might have been deleted by your supervisor. Contact your supervisor.

Why do I have to enter a school schedule?

When you are younger than 18, the time in school also counts as legal working time. Your supervisor has to take this into account when making your work schedule.

How can I synchronise my schedule with my calendar?

Click on the symbol (in the top right) in the schedule screen and follow the instructions.

Why is it not possible to enter a school schedule for the current week?

It is not possible to enter a school schedule for the current week. This is only possible for complete weeks in the future.

How do I make a leave-request?

Go to the main screen and click on Leave. Then click on the Requests tab. Click on the add (+) sign to enter a new leave request. Enter the start date, this must be at least 14 days in the future.

How can I synchronise my schedule in Android?

Click on the symbol (top right) in the schedule screen and choose "Mail instructions". This e-mail will provide you with a personal URL for setting up the iCal-synchronization with your favorite calendar application. Notice: we cannot guarantee the correct and automatic 'pulling' of the calendar data towards your personal calendar. For this reason we strongly advice to check your actual shedule in the R&R job app.

Why is it not possible to request a shift replacement under all circumstances?

Company policy requires a deadline for requesting a replacement. By default it is set to 48 hours prior to the start of the shift. Also previously requested (and rejected) replacements can not be requested a second time.

Where can I see old leave requests?

Go to the main screen and click on Leave. Then click on the Leave balance tab.

Is it possible to cancel my offered shift?

Check with your supervisor for cancelling an offered or accepted shift.

Why do I get a notification that I have worked no hours in ‘Hours Worked’?

You get this notification if you have not worked during the selected week. You also get this notification if you were on annual leave for the whole week, or if you were sick.

Why have I not received an invitation email or an e-mail after I requested one for ‘forgotten passwo

This e-mail may have ended up in your spam folder. Therefore check in your spam folder if this e-mail is here. With a Gmail account, the spam folder is in many cases a "hidden" folder, so there is the experience that the mail has not arrived at all.

A possible solution is to perform the search "label: spam jobapp" in Gmail in the search function. After this the mail will most likely be visible.

My schedule or changes in my schedule are not visible in my calendar.

i-Cal-synchronisation has limited support for Android and Outlook. Unfortunatly there is not much we can do for you, concerning this matter. For this reason we strongly advice, to check your actual Schedule in the R&R -job app.

How can I find a replacement for a shift in my schedule?

Select Schedule in your dashboard. Find the shift, which need to be replaced. IOS: swipe the shift to be offered.Android: use 'longpress' to offer the shift.

What is the reason for getting a failure message when using R&R job app on a IOS or Android bèta ver

Unfortunately we don't support the use of IOS or Android bèta versions in combination with R&R job app.

How can I cancel the synchronisation with my calendar?

Click on the symbol (top right) in your schedule. Here you can choose 'undo'.

Is it possible to synchronise the schedule with my calendar?

Since version 5.2 (released 12-1-2017) it is possible to synchronise your schedule with your calendar. To do so, update your app by visiting the App Store or Play Store.

How do I enter my school holidays?

You can accomplish this by not filling in a school schedule for the respective week(s). When you want to fill in a school schedule for week 1 until week 15 and week 8 is a school holiday, then you enter 2 school schedules. One for week 1 until week 7 and one for week 9 until week 15.

I want to give feedback on the app, where can I do this?

Go to the main screen and click on Feedback.

How can I delete an entered school schedule in R&R job app?

This is not possible. Enter a new school schedule for the same week(s) or contact your supervisor, he can delete your school schedule.

Why is the ‘Hours Worked’ icon not working for me?

Perhaps your organisation does not use the ‘Hours worked’ functionality. The functionality is then switched off for your organisation. You can enquire from your manager and if necessary, request that the functionality be switched on.

Is it possible to see my worked hours?

This functionality has been activated in the app from Monday 20-5-2019. It is possible that your store has decided not to activate it, contact your manager for this.

I forgot my password, how can I get a new password?

Click on 'forgotten password?' in the R&R job app login screen. Enter your username to receive a new password.

When will my leave balance in R&R job app be updated?

The leave balance in R&R job app will be updated after your supervisor has finalized the payment in R&R.

When do I get a notification for my offered shift?

As soon as your manager approves your replacement request, you will get a notification that the shift has been transferred and your schedule has been changed.In case he has rejected the request you will get a notification that the request has been rejected along with an eventual reason your manager has given.

Why can't I choose a different kind of leave?
Not being able to choose the kind of leave is a conscious choice. Unpaid, special leave and time for time hours should be aligned with your supervisor. However, it is possible to place this as a comment in the request.
Why can I enter my school schedule only in quarters of an hour?

It is necessary to round your school times to quarters of an hour for a correct processing of your school schedule.

Why am I no longer receiving schedule and/or shift swaps on my R&R job app?

Due to technical changes at Google, schedule and/or shift swap notifications can no longer be received on older versions of the R&R job app. We therefore advise you to update your R&R job app. The latest update of the R&R job app enables the receiving of notifications.

My question is not listed

Do you have a different question or would you like to know more about R&R? Then contact us.