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R&R product update Feb. 2, 2023

Periodically we publish an update on interesting developments and improvements to our WFM system R&R. This edition focuses on our updated navigation.

Standard hours and standard wage costs at the daily level

With prices changing daily, increasing costs and unpredictable buying behavior, daily sales may well turn out differently than predicted three weeks earlier when running the forecast. 

Therefore, the budgets resulting from those forecasts (forecast) are not always a good means of determining whether the actual hours and labor costs realized are within the norm. For that reason, R&R calculates the norm based on actual sales and makes it available in R&R Insights. R&R Insights is an additional module on top of the standard R&R license. 

This has already been done at the weekly level since last summer, but as of today (Feb. 2, 2023) we also do this at the daily level. So this provides real-time information with which you can make quick adjustments if the situation calls for it. In this way you have a grip on the hours and labor costs during the week and can still exert influence where necessary. 

For week 5 (of 2023)* and beyond, norm hours and norm wage costs at daily level are now available in R&R Insights. These are updated daily as soon as the current turnover is delivered via the cash register link (POS).

Do you have a license to view R&R Insights by department? If so, the standards are also available by department.

*) No data is shown for earlier weeks with the notification that this feature is only available from week 5. There are currently no plans to retroactively calculate standards.

R&R Insights - free trial

R&R Insights is a strategic data dashboard within R&R. It offers unique features, allowing you to know how your organization is performing and where there is room for improvement. You'll make measurably better decisions based on your own data.

R&R Insights is becoming more and more central to R&R. We are continuously working on new features, giving you even more interesting insights into your workforce management and store performance. In short, R&R Insights is the tool that gives you a grip on business performance.

Is R&R Insights right for you? Would you like to use norm hours and norm wage costs at the daily level, among other things? Then try R&R Insights for free. We're sure it will add value to your organization. Contact us by responding to this email, and we'll enable a free trial version for you.


Do you have any questions in response to the above information? Please contact us at and we will make sure your question or information gets to the right people.

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Mark Taling - Product Owner

Mark Taling - product owner R&R
About the author Mark Taling

As a product owner at R&R, I am responsible for the functional development and strategy of our software. My goal is to provide our users with the best possible experience, both in the short term and in the future.

As a former developer and architect within R&R, I have extensive experience with how our products work and the processes they support. I now use this experience not only to keep our products up-to-date, but more importantly to continually innovate for a better user experience!

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