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Contact details
Would you like to know more about R&R? Then contact us so we can tell you what we can do for you. We would be delighted to assist you.
Address
Kruisboog 42
3905 TG Veenendaal
The Netherlands
3905 TG Veenendaal
The Netherlands
Contact form
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Frequently Asked Questions
You can find our 5 most frequently asked questions below. See if your question is listed.
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Why is it not possible to offer a shift replacement?
The functionality "Shift replacement" is not on by default for every store.
Can I choose a specific person for replacement?
No, you can't. The system will select available colleagues for new replacement requests, which will fulfill the company policy. These selected colleagues will get a request to volunteer for your shift.
Why do I get a notification that I have a replacement request, while it is not visible in my schedul
It's possible you don't have the latest version of the R&R job app. Go to the Google Play Store or Apple Store to download the latest version.
There is a status behind my offered shift, what does it mean?
By status changes you can see what is happening with your replacement request. As soon as you have requested replacement, you see the status 'Requested' next to the shift. When at least one colleague has accepted the request, you will see the status 'Pending'. If your manager approves the request, the shift will be removed from your schedule (and the selected colleague will get the shift). In case the manager rejects the reques, you will see the status 'Rejected'. Also when the replacement is no longer possible, you will see the status 'Rejected'.
When do I get a notification for my offered shift?
As soon as your manager approves your replacement request, you will get a notification that the shift has been transferred and your schedule has been changed.In case he has rejected the request you will get a notification that the request has been rejected along with an eventual reason your manager has given.