R&R product update 29 June 2022

Twice a month we publish an update on interesting developments and improvements in our WFM system R&R. In this edition, attention is paid to turnover in the management interface, an update on the additional security measures in R&R, bug fixes and quality-of-life improvements, flexible display and standard in R&R Insights

Turnover in the management interface

After the payment has been determined, customers of the management interface receive a dataset containing both the payment data and the turnover data for that week. Because it can happen that sales are delivered too late or are unexpectedly corrected after the payment has been determined, a re-export from the management interface is now automatically carried out when new sales data is received after the payment has been determined.

Update: additional security measures within R&R

In the previous newsletter, we announced that we have added additional security measures to R&R. The implementation of these measures is in full swing, many users have already successfully converted their accounts. For the sake of completeness, here is the original message again:

Security is an ongoing theme within R&R WFM. For this reason, we have recently started to implement additional security measures for R&R. These measures also have consequences for you as a user. Below we briefly explain what is under development and what this means for you:

Use of a unique e-mail address

From the third quarter of 2022, it will be necessary to use a unique e-mail address. This email address will be used to notify you when your password expires. For many users this is already the case, however, some users still use an email address that does not actually exist. This will soon no longer be possible. An e-mail address can only be used for one account.

Multi Factor Authentication

With Multi Factor Authentication (MFA), a user must use a smartphone in addition to a username and password to access R&R. This ensures that only you can log in with your login details. At the moment the development is in full swing. MFA will be rolled out in phases over the next quarter.

NB: These changes do not apply if you log in with Single Sign On. If you are not sure whether they apply to you, please contact the Service Desk.

Flexible display in R&R Insights

When it comes to data, the needs of different users are rarely the same, even when it comes to the same data. Some want a quick overview, while others want to compare different data.
R&R insights now meets these needs by allowing the user to decide which data to display on the screen. In the coming update, we will reduce R&R insights to a single screen where the user is in control. Here is a short summary of the changes:

• Columns no longer show a budget or forecast with the value, these have been given their own column.
• To make comparisons easier, a user can choose which data to display on the screen. The order is also selectable.
• From now on, the graphs will appear under each column and can be made full-screen with a single click.
• In the full-screen charts, you can choose to see the total, or to compare shops with each other.

Adding or deleting an extra column or changing the order is very easy via the new R&R Insights interface. The application remembers the choice you made, so you can start in the same view the next time.

View the total turnover of the past weeks? Or would you prefer to see it per shop? You can switch between the two with a single mouse click.

This functionality is expected to be released on 30 June.

Standard in R&R Insights

In addition to the adjustments to the display, extra data will be added to R&R insights on 30 June.
From then on it will be possible to display the hours and wage costs of the 'norm (realisation)'. These are the hours and wage costs from the norm system based on the current turnover. With this data, it is easier than ever to determine whether a shop is performing in line with the norm, or whether it perhaps needs some extra attention.

This data is only available from week 24. For previous weeks, this data is not available and will be shown as 0. In the coming weeks, the norm values for the earlier weeks of 2022 will become available retrospectively. Older norm values are not made available in R&R insights.

Bug fixes and quality-of-life improvements

In the past weeks our teams have been busy fixing bugs and making (small) quality-of-life improvements. These changes are all aimed at making the daily interaction with R&R even smoother. We have implemented the following changes, among others:

• The message that the timetable has not yet been set, while the week has already started, was not always displayed correctly when checking the realisation. This has now been solved.
• Reversing a transfer via a link did not work in all cases. This has now been changed so that the change is made automatically if no important data is lost in the process.
• Minor adjustments have been made to the display of the payout when viewed in the German language.
• School timetables could not always be implemented correctly when the employee joined only in the middle of the week. This has now been solved.
• The order of the departments in the standard grid was not the same for every use, this has now been fixed. The order is now the same as the order in the rest of the application.
• If the status of the payout was reset, the Monday was not directly adjustable. This is now the case.
• In the schedule, notifications of shifts that could not be scheduled were not always displayed. This is now the case.
• In the grid, it was not possible to approve a department after the blocking notifications had been resolved. This has now been fixed.

Questions?

Do you have any questions regarding the above information? Please contact us at aftersales@rr-wfm.com.

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