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R&R product update Dec. 6, 2022

Twice a month we publish an update on interesting developments and improvements to our WFM system R&R.

This edition focuses on such topics as importing an HR file, Sunday surcharges for 2023, settlement streams, department-level R&R Insights, user management and bug fixes and quality-of-life improvements. 

Import HR file into R&R

It has recently become possible to read an HR file into R&R. The import ensures that - if an automatic HR link is not used - employee data does not have to be entered completely manually. Data not available in the file, but necessary for R&R, can be added manually.

If you want to know if you can start taking advantage of this, let us know at and we will get back to you.

Sunday surcharges 2023 (and 2024)

As for 2022, the Sunday surcharge percentage in 2023 depends on the surcharge hours granted for 2021. For stores that started using R&R last year, a lower starting value is often used to account for the period before R&R was used.

From our After Sales department, the stores/formulas to which this applies will be contacted to request the correct percentage for 2023 and 2024 and put into R&R.

New in R&R: settlement flows

Much has changed in the supermarket scene in recent years, especially in terms of technology and customer experience. Examples include self-scanning, online grocery ordering and pickup, and in-store delivery. Incredibly convenient additions for the customer, but it also places different demands on staff deployment.

To better align scheduling budgets with this need, R&R introduces "checkout streams. By providing checkout data across different checkout streams, it is possible to distinguish between the different checkout points that exist in a store and determine the corresponding budget for them.

Currently, using the new checkout flows for budgets is only possible when using our latest Point Of Sale link (POS3).

If you want to know if you can start taking advantage of this, let us know at and we will get back to you.

R&R Insights: department-level steering information and payout insights

Preparing for user management

Recently we have been busy preparing for user management. Not for ourselves, but for you! Early next year we will make user management available in phases. This means that you will be able to create new users for your store(s) and, for example, remove employees who leave your employment. In addition, with the new screens, adjusting access rights will be easier than ever. Below is an impression of the user overview:

Impression user overview in R&R. This is where users will soon be able to be added and managed, among other things.

Bug fixes and quality-of-life improvements

In the past weeks our teams have been busy fixing bugs and making (small) quality-of-life improvements. These changes are all aimed at making the daily interaction with R&R even smoother. We have implemented the following changes, among others:


Do you have any questions in response to the above information? Please contact us at and we will make sure your question or information gets to the right people.

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Mark Taling - Product Owner

Mark Taling - product owner R&R
About the author Mark Taling

As a product owner at R&R, I am responsible for the functional development and strategy of our software. My goal is to provide our users with the best possible experience, both in the short term and in the future.

As a former developer and architect within R&R, I have extensive experience with how our products work and the processes they support. I now use this experience not only to keep our products up-to-date, but more importantly to continuously innovate for a better user experience!

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