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Workforce planning

The right employee, at the right time, in the right place, at the right cost and on for the right kind of work.

Smart workforce planning with R&R. We help organizations strike a better balance between labor costs and productivity. We do this by providing the tools and insights that enable the right employee, at the right time, in the right place, at the right cost and for the right work. A complete tool for your organization and staff.

The entire planning process

Making schedules

Easily create and publish schedules to your employees.

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Strategic planning

Strategic planning ensures that the entire planning process is aligned as closely as possible with the organisation's strategy.

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Smarter planning

Thanks to our smart online planning software, you have full control over the process and you steer towards the objectives of your organization.

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Thanks to our extensive knowledge and experience, and the resulting smartworkforce management software, we help organisations to organise the entire planning process in a smart and people-oriented way. A user-friendly user interface, simple operation of the programme, an intuitive working method and ease of use are central to this.

R&R is more than just smart workforce scheduling software. Our workforce management system enables you control and manage the entire process of forecasting, scheduling, realisation and payment. With the R&R Job App , you can easily involve staff in the planning process in an accessible way and ensure clear communication.

In addition, time registration in the R&R Job App, gives you easy insight into the hours worked per employee at departmental level. You can benchmark and make decisions based on data by means of R&R Insights and further professionalise and improve the process with custom WFM consultancy. We offer several automatic interfaces with well-known cash register systems, payroll and HR software, so that all data is exchanged between the right systems. In short, our extensive personnel planning software is an integral package with smart tools and modular additional services for your entire personnel planning process.

Employee planning tool

In R&R, the staff planning process at the store level consists of the following four phases: forecasting, scheduling, realisation and payment.

1. Forecast

With the forecast step (with or without standardization model) is an easy method to establish the work supply for the selected week. Forecasting in R&R WFM is very easy. Based on historical POS data, templates and/or reference weeks and the related client flow, R&R WFM simply displays an initial forecast. The software then calculates a corresponding budget, providing you with the option to redistribute the expected turnover across those days.

By budgeting the hours, you gain insight into a possible overrun of the number of hours and the labour costs. Before the schedule is approved by the branch, you already have an overview of the savings potential based on additional hours and employee allowances. This can be assessed in advance by the manager that is in charge.

2. Schedule

Easy insight into when and where employees should be scheduled. The schedule shows the schedule of the employees per week. The graph visualises when employees need to be scheduled to perform the planned tasks. You also have a clear overview of the leave positions, so that you can better plan time-for-time and/or additional working hours. Here you can also see possible savings per contract type of employees, so that you can use them differently.

Thanks to this insight, employees can be scheduled at the right cost at the right time. The schedule automatically takes into account (overtime) allowances, availability and checks for collective labor agreements and legislation and regulations.

The schedule is also automatically transferred to the Job App, so that your employees are immediately aware of the most current schedule.Read more about workforce planning and making schedules in R&R here.

R&R grid

Grid person

3. Realisation

Once the schedule has been established, it is important to know whether employees are actually working the hours shown on the schedule. Employees’ working hours are recorded daily in the relevant scheduled week. This gives you an overview of the hours worked in relation to the schedule.

In the KPI Dashboard, you can see at a glance what the status is of the hours worked compared to the forecast per day, based on turnover and labour cost percentage, productivity, hours and cost price of hourly rate. The hours worked screen shows the hours worked by employees per day and per week. You can see the scheduled hours, the tracked hours and the hours worked.

The registration of hours worked can be entered manually. However, it is easier and less prone to errors if this is automated. This can be done with a time registration system (clock system) in the R&R Job App. With this, time registration is fully integrated into the package. It is also possible to connect another time registration system by means of an automatic interface.

4. Payment

After the week of worked hours has been completed, payment for employees can be organised by exporting all payment data from R&R. This takes into account the collective labour agreements and the Working Hours Act, and also any applicable allowances. Because legislation and regulations are integrated, compliance is greatly improved and risks considerably reduced.

The wage code specification report shows a breakdown of the hours to be paid into the various wage codes. This can configured in a customer-specific. It also provides insight into the deviations between forecast, actual and budget hours per day, week and department.

Our personnel planning software can be easily interfaced with various payroll systems. We offer standard interfaces with well-known payroll providers. An automatic interface with your payroll system means you hardly need to worry about your employees' pay anymore. This reduces administrative tasks and the risk of errors. However, it is also possible to process the payment export manually.


The cockpit is the central dashboard in R&R, the start screen of the application. In the cockpit, you have insight into the task list, the status of the tasks, important events and KPIs at a glance. From the cockpit, you can easily navigate to the other modules of the software.

R&R KPI dashboard overview


With a good workforce management system and well-run processes, you generate a lot of interesting data. With just a few clicks, you can easily and flexibly create as desired reports that you can export from R&R in Excel format, such as the daily roster or wage code specification roster. In addition, reports and the relevant data are of course also very useful for BI purposes.

Download R&R reports

Optimization of the workforce planning process and improvement of retail performance

By using a workforce planning tool that suits your organisation and needs, you can focus on your core tasks. With R&R, you work continuously on optimising the staff planning process and improving performance. Both at the level of the individual branch and the entire chain.

"Getting the right employee to do the right job at the right time at the right cost. That is what you are going to realise. "

Stef van Dijk R&R

Collaborations we are proud of:

ALDI chooses R&R

ALDI Netherlands

Smart scheduling, higher engagement and more management information. ALDI Netherlands is achieving good results by deploying R&R workforce management.

Albert Heijn Groen
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Albert Heijn Groen (multifranchise)

More insight into the processes, improvement of the stores and better results through the use of R&R.

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AH logo

Scheepers Retail Group (AH multifranchise)

Major savings on labour costs, more control over operational processes and a strong improvement in productivity.

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Edeka logo

Edeka Sullau

The challenge for Edeka Sullau was to review the staff planning process and fine-tune the workforce planning process for this site, as well as for four other sites.

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Jumbo logo

Jumbo Hilversum

Every day, Jumbo Hilversum wants to fulfil its promise to the consumer. The challenge is to prove that they offer the ultimate service.

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These organisations have preceded you - a selection of our customers

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Jumbo logo
PLUS logo
Edeka logo

Everything you need to know about WFM

Read our WFM tips here