Ensuring that the right work planning is used to provide optimal customer service is an important challenge for PLUS Waalwijk.
Case
R&R software and the R&R job app were used to create the maximum shopping experience and offer convenience to employees through clear communication.
Stephan van Engelen is the proud owner of PLUS Waalwijk since 2014. In 2015 they moved from a small shop to one big shop. In this large shop the focus was on providing the best possible customer service for customers. Basis for this, according to Stephan, is the right work planning to have the right employees on the shop floor at the right times. R&R helped with this.
R&R helped to realise the objectives by linking shop data. This made it easy to create weekly schedules. Staffing levels could be adjusted on the basis of customer flow data. This allowed the maximum customer experience to be realised.
In addition, the use of the R&R job app offers convenience for the employees. The employees are informed immediately when they have to work. This contributes to having the right employee on the shop floor at the right time.
The right employee, at the right time, in the right place, at the right cost and on for the right kind of work.
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Optimal communication and easily involvement of your employees in the planning process using one app.
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Insight into the hours worked per employee at departmental level.
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More insight into the processes, improvement of the stores and better results through the use of R&R.
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Major savings on labour costs, more control over operational processes and a strong improvement in productivity.
The challenge for Edeka Sullau was to review the staff planning process and fine-tune the workforce planning process for this site, as well as for four other sites.
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