"R&R's workforce management tool provides us with important information to make better choices for the customer experience, employee satisfaction and the company's bottom line."
"If you work in a focused way and use the system well, savings of 0.5% to 1% on labour costs can be achieved within a year. In addition, more grip on the operational processes quickly leads to a 20% improvement in productivity. We have achieved this simply by focusing on productivity and efficiency, without having to work harder or compromising shop performance. In short: by having the right, well-trained employee doing the right job at the right time at the right cost. The monitoring of progress by the management is, of course, also of great importance.
On an annual basis, this is a very significant saving, so the investment pays for itself quickly and amply. We are proud of the results achieved in this relatively short period. This is also a prelude to further improvements. We believe that there are still many opportunities for improvement.
Another important result that is more difficult to measure is peace in the organisation. Through clarity, smoothly running processes and greater efficiency. This is heavily underestimated. If there is peace and quiet, employees enjoy their work more and that affects everything. There are fewer fluctuations in the presentation of the shop, for example, because it all fits together better. Smooth-running processes and calm in the organisation make shop performance more stable and consistent.
"As described, we have achieved good results with the correct use of the tool. What I also really like is that R&R really goes for long-term strategic collaboration and partnership. This is also reflected in the guidance and support provided by Stef van Dijk. You can tell that Stef has a lot of substantive knowledge of supermarkets and WFM from his background, and that inspires a lot of confidence.
In addition to the results achieved, the cooperation and also the aftercare were very good. I find this really distinctive compared to the competition. In addition, forward-looking and strategic thinking is an important strength of R&R. In the end it's the people who make the difference. There's a lot of personal attention and if there are problems, they are discussed quickly and pragmatically. That is why people remain loyal.
In addition, R&R's tool ensures that employees are more involved in the planning process. In addition to ease of use and central communication about rosters, employees can, for example, easily pass on their availability, swap shifts and view hours worked via the Job App on their mobile phone. This gives flexibility and more support to the employees."
"Scheepers Retail Groep has strong growth ambitions. For example, we are going to open our first shop in Belgium in the spring. Of course, this will also bring significant challenges with it. Think about the laws and regulations and cultural differences, for example. But we are very confident that we will make these steps successfully and that - with the help of R&R, among others - we will be able to implement continuous improvements. This should lead to further optimisation of productivity, without this being at the expense of our employees' job satisfaction and an excellent customer experience."
Some facts and figures
Saving on labour costs
"We are very confident that we can continue to make improvements in order to further optimise productivity without compromising our employees' job satisfaction and excellent customer experience.
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